Citizen Space - We Asked, You Said, We Did

We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

We asked:: Please prioritise from the 3 following areas you would like the practice to improve on Also what we do well, and what we dont do so well in Is there anything we could improve on?
You said:: 1st - You said you would like us to look at another way for getting an appointments as they are hard to get with the current appointment system, needs something different. 2nd - You said we need more staff in the morning to answer phones or maybe another phone line. 3rd - You said that on the whole the premises are ok! nice seating area, nice posters and a TV with adverts and cookery for better health You said that the care you recieve from your GP was excellent
We did:: The practice has had a meeting and is currently auditing the appoinments to see when we are busiest at and to find out our problem areas. These results will be printed in our newsletter, after which we shall be asking you the patients to give us your views on how we can improve the way we give appointments out

We asked:: What works well for you as a patient at Springfield Surgery? What does not work well for you as a patient at Springfield Surgery? Do you have any suggestions on how we could make improvements?
You said:: Happy with the Practice Short notice appointments can be a problem Congestion in the waiting room Consider texting patients
We did:: Sit and wait surgery every morning and emergency appointments in the evenings available Review seating arrangements A text service is being considered.

We asked:: The Government wants to extend patient choice. What services do you think should be opened up for any qualified company to deliver the service to the NHS?
You said:: You said you would like to have more choice on a range of healthcare services. The majority of local people suggested the following areas: * Adult hearing services in the community * Adult Primary Care Psychological Therapies * Services for back and neck pain * Podiatry * and Diagnostic tests
We did:: NHS Stockport is now part of the Greater Manchester PCT Cluster. All ten Greater Manchester PCTs submitted their proposals for extending choice of provider to the Cluster Board, where it was agreed that NHS Greater Manchester will extend choice to 'any qualified provider' for: * diagnostics * podiatry * and adult hearing services. This should be in place by Spring 2012.

We asked:: How long should we consult on individual policies and service changes?
You said:: Consultation periods should be proportional to the size of the decision being taken. Changes that will affect lots of people or involve large budget should be open to the public for longer than small changes.
We did:: We used these votes to decide our consultation period: http://www.citizenspace.com/stockport-haveyoursay/consultation-and-engagement/consult-policy

We asked:: How can we improve access to our services?
You said:: Deaf people, who use sign language as their first language, find it very difficult to understand health information leaflets. Information should be made available in sign language to help deaf people take control of their health.
We did:: NHS Stockport developed 16 video clips in sign language explaining how the NHS works, how to get involved or make a complaint, how to book sign language interpreters, and health information on a wide range of topics.

We asked:: What are your views on the government's proposals to change the NHS?
You said:: There should be more clinical input into decision making. Private companies should have to meet the same high standards and training as NHS services before they are allowed to take on NHS contracts.
We did:: Fed local views into the national listening exercise.