More than 100 diverse organisations around the world have chosen Citizen Space to run their consultation activity online.

Citizen Space is used by national and state governments, local authorities,
healthcare, utilities, police, regulators and trusts.

Customer Stories

The Scottish Government

The Scottish Government

Citizen Space allows the Scottish Government to manage consultations with very high response rates by using a simple and highly accessible system. They are able to include complex documents and to integrate the consultations with other websites, blogs and social networks while using consistent branding.

The Scottish Government Customer Story

We wanted to make the process of responding to the consultation as simple as possible: simple for users to express their views, and simple for us to redact, analyse and publish those responses... We were very happy with the outcome.

Christian Storstein, Digital Engagement Manager, The Scottish Government

Birmingham City Council

Birmingham City Council

Birmingham City Council wanted to implement one consistent process for their online consultation activity across the organisation. They needed a digital platform that could serve as the backbone for this new, standardised process. They chose to use Citizen Space.

Birmingham City Council Customer Story

Citizen Space meets perfectly the part of our Consultation and Engagement Strategy requiring digital formal consultation. Our staff have taken to it easily and we have had overwhelmingly positive feedback.

Kaja Carson, Policy Manager Birmingham City Council

The Australian Federal Department of Industry, Innovation and Science

The Australian Federal Department of Industry, Innovation and Science uses Citizen Space to run a variety of external and internal consultations. Endorsed by their executive, the department’s use of the tool has only continued to grow since its initial adoption.

The Australian Federal Department of Industry, Innovation and Science Customer Story

Getting the Citizen Space consultation hub up and running and educating people in a more online space has been the best project I've worked on at the department.

Glen Cowling, Digital Online Communications Officer, The Australian Federal Department of Industry, Innovation and Science

Transport for London

Transport for London

Transport for London (TfL) consult on a huge range of topics, from major infrastructure projects to minor adjustments in local transport schedules. TfL decided that Citizen Space was the right tool for their public engagement work.

Transport for London Customer Story

Citizen Space has transformed the way we are able to engage with our customers and stakeholders. It has allowed us to reach and listen to the views of more service users than ever before.

Peter Bradley, Head of Consultation, Transport for London

Melton Borough Council

Melton Borough Council

Having grown frustrated with their old system, Melton Borough Council decided the time was right to switch to a more efficient, more user-friendly platform for running planning consultations online.

Melton Borough Council Customer Story

A huge challenge facing Local Authorities is getting people to comment on consultations; Citizen Space will help you achieve better, more rounded consultation.

Samantha Brooman, Planning Policy Officer, Melton Borough Council

Dún Laoghaire

Dún Laoghaire

Dún Laoghaire-Rathdown wanted a dedicated online consultation platform that could make a difference to their activity straight away. They adopted Citizen Space and immediately began to see the benefit in terms of public participation - including 'a huge increase' in response rate.

Dún Laoghaire Customer Story

I would like to thank and compliment the staff of Delib for their professionalism and the level of service they have provided during our first year using Citizen Space. It is always daunting when trying to change one's work practices and they have assisted and guided us with great patience during this time. They are a pleasure to work with.

Jim Ryan, Press Officer, Dún Laoghaire-Rathdown County Council

Stockport Clinical Commissioning Group

Stockport Clinical Commissioning Group

Stockport CCG are publicly committed to engaging with patients and stakeholders whenever they make any substantial change to local healthcare services. They use Citizen Space as the hub for all their public consultations, often publishing several per week, and striving to gain insights from hard-to-reach or very specific social groups.

Stockport Clinical Commissioning Group Customer Story

Citizen Space is one of the key tools which will allow us to manage change within the NHS, increase consultation...and reach more and more people

Angela Beagrie, Equality and Diversity Co-ordinator, Stockport CCG

Environmental Protection Authority of Western Australia

Environmental Protection Authority of Western Australia

The Western Australian EPA selected Citizen Space to consult with the public on development proposals. Assessment officers can now view comments and statistics in real time as consultation responses come in. This has provided a more efficient way of processing user responses, allowing results to be analysed straight away.

Environmental Protection Authority of Western Australia Customer Story

The simple and clean interface of Citizen Space has helped the agency establish a clear internal cultural standard for online consultations.

Donna Weston Communications Coordinator, Environmental Protection Authority of Western Australia

East Sussex County Council

East Sussex County Council

East Sussex County Council had a well-established internal process for consultation but the team were frustrated with the unwieldy software required to take their activity online. They chose to switch to Citizen Space.

East Sussex County Council Customer Story

Citizen Space has complemented and worked seamlessly within existing processes and helps ensure a seamless publishing process between colleagues.

Sue Buxton, Consultation and Engagement Manager ESCC

London Borough of Sutton

London Borough of Sutton

The London Borough of Sutton wanted to coordinate all their consultation activity in one place with an online system. They chose to use Citizen Space and quickly began standardising their consultation process across the organisation.

London Borough of Sutton Customer Story

We chose Citizen Space because it offered the flexibility to design the system around the authority's specific needs at the best value.

Ben Unsworth Head of Engagement and Equalities, London Borough of Sutton

Trusted by government around the world


Logos for some of our clients: Avon and Somerset Police Authority, Department for Energy and Climate Change, Cumbria County Council, Department for Transport, Department of Health, NHS Rotherham, London Borough of Sutton, Transport for London


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