Citizen Space is easy to buy

  • Straightforward pricing with no hidden fees

    Simple subscription pricing. We always make clear what's included and what's an optional extra.

  • Free demo to guide you through the product

    One of our consultants will take time to understand your needs, then walk you through the product to explain how it can work for you.

  • No high pressure selling

    We'll answer all your questions, and offer any advice we can on your project. Then we'll leave you in peace to make a decision.

  • Dedicated account management

    A product specialist will provide proactive support from deployment through to results analysis.

Screenshots of Citizen Space on desktop and tablet

  • 1800 034 129 Australia
  • 1855 207 0161 Canada
  • 0845 638 1848 UK
  • 1888 966 9677 USA
  • 0800 446 167 New Zealand
  • Worldwide +44 1173 812 989

When deciding which online consultation system to choose,
Delib told us everything we needed to know about the system and
how it could meet our needs. There was no hard sell or pressure.

Sue Buxton, Consultation and Engagement Manager, East Sussex County Council

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Citizen Space Key Facts

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Pricing model Simple subscription pricing. We always make clear what's included and what's an optional extra.
Accessibility
  • Tested for W3C WAI WCAG 2.0 Level AA
  • Tested for screen reader users and keyboard access. Compliant with colour contrast requirements.
  • Accessibility page in the application provides clear accessibility statement.
Browser support Supports all standards-compliant web browsers including Firefox, Chrome, Safari, and Internet Explorer version 11 or later. No plugins or additional software required for public or admin users.
Cookies

The application does not set any intrusive cookies. Cookies page in the application clearly explains cookie use to respondents.

Hosting

Included

  • Hosting fully managed by us, with a 99.95% uptime guarantee and 24/7/365 monitoring.
  • All backups and maintenance are taken care of by us.
  • Can be hosted on https://yourorganisation.citizenspace.com or on a domain you supply.
  • Hosting currently available using secure datacenters in Australia, Canada, New Zealand, UK, USA and EU.

Optional Extras

  • Option to host in alternative territories, subject to availability. Hosting in your territory may require an extra fee depending on local market conditions. Contact us for a chat so we can look into it for you.
  • Enhanced hosting for situations where very high response rates are expected, for example when consulting a large population on a contentious issue.
Data and security
  • You own all the response data collected through your Citizen Space. We act as the data processor, and a clear data journey is available on request.
  • We have been handling sensitive data since 2004, and are registered for Data Protection with the UK Information Commissioner's Office.
  • All our staff are background checked, and we operate a robust information security policy, available on request.
  • Privacy Policy page in the application enables you to clearly inform respondents how their data will be handled.
  • Citizen Space tested as 'fit for purpose' by CHECK-approved third-party security vendor.
  • SSL encryption as standard.
Comprehensive consultation publishing system
  • Unlimited admin users, departments, consultations and responses.
  • Multiple consultation types: run online surveys, share documents and information, and link to other consultation tools for maximum flexibility.
  • Extensive admin dashboard: publish, clone and preview consultations; analyse results; publish responses with redaction.
  • Export all response data in .csv format for Excel and similar spreadsheet software.
  • Multiple admin user types with different access permissions.
Theming and branding
  • Choose your colour scheme.
  • Pick attractive imagery to use as site-wide wallpaper.
  • Insert your organisation's logo.
  • Set custom logos or banners for individual surveys to support collaborative and project working.
Support and account management

Included

  • A dedicated account manager will support you throughout the course of your subscription.
  • Online knowledge base of product guides/articles for easy reference.
  • Support email manned by the Delib team of product developers and account managers for thorough responses to any questions.

Optional Extras

  • If you are in Australia, New Zealand or Europe, we can also deliver on-site training.
  • Short of time? We can lend a hand to help you launch your consultation faster.
Procurement
  • Invoice billing.
  • Range of payment methods accepted, including BACS, IBAN or cheque.
Deployment time
  • The application typically takes 7-10 working days to deploy from agreement of contract.
  • Deployment can be expedited - contact us if your need is urgent.



Need a question answered? Simply get in touch.




Citizen Space meets perfectly the part of our Consultation and
Engagement Strategy requiring digital formal consultation. Our staff have taken
to the system easily
and we have had overwhelmingly positive feedback.

Kaja Carson, Birmingham City Council

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We’re happy to help out. We'll answer all your questions.
We won't share your contact details.

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